<< Prev | Next >>

Customer Complaint Handling

Description

The Complaint and Corrective Action System (CCAR) system facilitates the handling of customer complaints and the implementation of corrective actions. The system has proven to be suitable for use in an ISO9000 quality management environment.

The CCAR system allows customer complaints to be recorded in a database and provides facilities for the entry of corrective actions and progress reports. The system tracks the complaint and will report on compliance to quality management standards (such as the time taken to rectify and finalise a customer complaint). The system uses email to communicate information regarding the customer complaint to relevant personnel within the company.

The system produces management reports which show information concerning adherence to quality standards, outstanding complaints and action items in addition to custom reports produced to client specifications.

Intexnet can offer two versions of the system:

1. A system operating entirely on the company Intranet
2. A system operating on Microsoft Exchange server and using Microsoft Outlook as a client. Management reports a produced on the Intranet.

Requirements

The system requires Internet Information server version 4 with the SMTP (email) service enabled or Microsoft Exchange Server (Version 5.5 or better). Microsoft Access (Office 97 or better) or SQL Server (6.5 or better) are required to provide the back end data services. The price for this service does not include additional software such as Access, SQL Server, Exchange or Outlook.

This product is part of a suite of Intranet components developed by Intexnet to provide business value for our customers. These components are designed to be modular and inexpensive. You choose what you need and Intexnet will integrate the modules together and into your Intranet or Extranet.